Quiznos Fail

I hadn't been to Quiznos in a very long time, but their 1 Million Sub Giveaway promotion recently enticed me to return. I went to the site, signed up to get my free sub coupon, and printed it off. It was only valid for about a week, and I remembered on the second to last day to try to use it.

I went to the nearest Quiznos, where I found a 5-person line and one employee (both making food an ringing customers up). I also found a crude, hand-written sign stating they were no longer accepting the free sub coupons. No apology, no explanation.

Sure, I understand that Quiznos restaurants are franchised, and a large portion of this location's customers that week had probably been redeeming coupons. But it is the parent company's responsibility to ensure consistency across all franchisees, to prevent people like me (and surely many others) from becoming disappointed and alienated customers.